dora Casino & Sportsbook Data Care

This page describes what we collect when you use dora and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with financial regulations. Your data is encrypted, stored securely, and never shared with third parties without your consent—except where required by law.

We at dora take data privacy seriously. Our servers are located in secure data centres with restricted access. Your account information, transaction history, and betting records are kept confidential. We do not sell your data, use it for marketing outside dora without permission, or share it with advertisers.

This policy covers what data we collect, how we use it, who may access it, your rights, and how to contact us with privacy questions.

What We Collect on dora

We collect information in two categories: information you provide directly, and information we collect automatically.

Information you provide: When you create an account on dora, we ask for your full legal name, date of birth, email address, phone number, and residential address. We also collect government-issued ID details (KTP, passport, or driver's licence number) and proof of address (utility bill or bank statement) during account verification. This information is used to confirm your identity and comply with anti-money-laundering regulations.

When you deposit or withdraw funds on dora, we record the payment method, amount, date, and time. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account with mobile banking, local payment, online payment, or e-wallet, we store a record of that transaction. We do not store your full payment card or bank account number; we store only the last four digits and the payment method type.

Information we collect automatically: When you use dora, we log your IP address, device type, browser, and operating system. We record the date and time you log in, the pages you visit, and the games you play. We use cookies and similar tracking technologies to remember your preferences and keep you logged in. We also collect information about your bets—which markets you bet on, bet amounts, and outcomes—to provide your account history and calculate your loyalty points.

We do not collect sensitive data unnecessarily

We collect only the minimum information needed to verify your identity, process payments, and comply with regulations. We do not ask for your mother's maiden name, social security number, or other sensitive details beyond what is required.

How We Use Your Data

We use your data for specific purposes. Your name, date of birth, and ID details are used to verify your identity and prevent fraud. We compare your information against government databases and fraud-detection services to confirm you are who you claim to be.

Your email and phone number are used to send account notifications: login alerts, withdrawal confirmations, and password reset links. We also use your contact information to respond to support requests and send important policy updates. You can opt out of marketing emails in your account settings, but we will continue to send transactional emails (e.g., withdrawal confirmations) as long as your account is active.

Your transaction history (deposits, withdrawals, bets) is used to calculate your account balance, track your loyalty points, and generate your account statements. We also use this data to detect suspicious activity—for example, if you suddenly withdraw your entire balance to a new account, we may flag this for review to protect you from fraud.

Your IP address and device information help us detect unauthorized access. If someone tries to log into your account from an unusual location or device, we may send you a verification code or alert. This protects your account even if your password is compromised.

We use third-party service providers to operate dora. Our payment processors (mobile banking, local payment, online payment, e-wallet, and bank partners) receive your payment information to process deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to complete transactions.

Our identity verification partner receives your name, date of birth, and ID details to confirm your identity against government records. This partner does not store your data after verification is complete; they delete it within 30 days.

Our hosting provider stores our servers and databases. Our servers may be located outside your jurisdiction (e.g., in Singapore or Malaysia). Your data is encrypted in transit and at rest, so the hosting provider cannot read it. We have a data processing agreement with our hosting provider that restricts how they can use your data.

We do not share your data with advertisers, marketing partners, or other third parties for their own purposes. We do not sell your data. If we are required to disclose your data by law (e.g., a court order or government agency request), we will notify you unless legally prohibited from doing so.

On dora, your data is yours. We protect it, we do not sell it, and we use it only for the purposes you have agreed to.

dora privacy team

Your Rights and Data Access

You have the right to access your data. Log into your dora account and visit your profile to view your personal information, transaction history, and account settings. You can download a copy of your data in a standard format (CSV or PDF) by requesting it from our support team.

You have the right to correct inaccurate data. If your name, address, or other information is wrong, update it in your account settings or contact support. We will correct it within 5 business days.

You have the right to delete your data. If you close your account on dora, we will delete your personal information within 90 days, except where we are required to keep it for legal or financial reasons (e.g., tax records). We will retain transaction records for five years to comply with anti-money-laundering regulations.

You have the right to object to certain uses of your data. For example, you can opt out of marketing emails or disable cookies in your browser settings. However, some data collection is necessary for dora to operate (e.g., transaction records for account balance calculation); you cannot opt out of this without closing your account.

Cookies and Tracking Technologies

We use cookies to remember your login status, language preference, and account settings. Cookies are small files stored on your device that allow dora to recognize you when you return. Most cookies expire after 30 days; some persist until you log out.

We use analytics cookies to understand how users interact with dora. These cookies track which pages you visit, how long you stay, and which games you play. We use this information to improve dora's design and performance. Analytics data is aggregated and anonymized; we do not use it to identify individual users.

You can disable cookies in your browser settings. However, disabling cookies may prevent dora from functioning properly (e.g., you may be logged out frequently). We recommend keeping cookies enabled for the best experience.

We do not use third-party tracking pixels or retargeting ads. We do not follow you across other websites. Your dora activity is private to dora.

Data Retention and Deletion

We retain your personal information (name, address, ID details) for as long as your account is active. If you close your account, we delete this information within 90 days, unless we are required to keep it for legal reasons.

We retain transaction records (deposits, withdrawals, bets) for five years to comply with financial regulations and anti-money-laundering laws. After five years, we delete transaction records unless a legal hold applies (e.g., an ongoing dispute or investigation).

We retain login and access logs for 12 months. After 12 months, we delete these logs unless they are relevant to an ongoing investigation or dispute.

If you request data deletion before your account is closed, we will delete your data within 30 days, except where we are required to retain it by law. We will confirm deletion in writing.

Security and Data Protection

We encrypt all data in transit using TLS (Transport Layer Security) encryption. When you log into dora or submit payment information, that data is encrypted before it leaves your device. We also encrypt data at rest using AES-256 encryption. Your password is hashed using a secure algorithm; we do not store your password in plain text.

Our servers are located in secure data centres with restricted physical access, surveillance, and backup power. Only authorized staff can access servers. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

We require all staff to sign confidentiality agreements. Staff access to your data is logged and monitored. We conduct background checks on staff with access to sensitive data.

Despite our security measures, no system is completely secure. If we discover a data breach, we will notify affected users within 72 hours and provide guidance on protecting your account. We will also report the breach to relevant authorities as required by law.

Contact and Privacy Requests

If you have questions about our privacy practices, want to access your data, or wish to request deletion, contact our privacy team. You can reach us via email or live chat from your dora account. We respond to privacy requests within 10 business days.

If you believe we have violated your privacy rights, you can file a complaint with our privacy team. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

For more information about how we handle your data, consult our Terms and Conditions or contact support. We are committed to transparency and will answer any questions about your privacy on dora.

Our Commitment to Privacy

We at dora are committed to protecting your privacy. We collect only the data we need, we use it only for the purposes you have agreed to, and we keep it secure. We do not sell your data, and we do not use it for purposes outside dora without your explicit consent.

Your privacy is a fundamental right. We respect it and expect you to trust us with your information. If you have concerns about how we handle your data, we encourage you to contact us. We are here to answer your questions and address your concerns.

This privacy policy is effective as of the date listed on our Legal Notice page. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email. Your continued use of dora after notification constitutes acceptance of the updated policy.